Establishing the amount of the allowance
GENERAL RULES
The allowance is established by subtracting amounts obtained through other sources (work income, other earnings, benefits, etc.) from the core allowance.
The value of the liquid assets and property of the laid-off person and his/her family members are not considered in the calculation of the financial assistance to be paid.
The income generated by property is not considered as accrued income for purposes of establishing the amount to be paid (e.g., income from a rental property). See item 5 for the kinds of income to be taken into consideration.
The type of housing and the costs paid by an adult for housing are not considered in the calculation of the allowance.
MONTH WHEN THE REQUEST IS MADE
The amount of financial assistance is established with account taken of income received and due in the month when the request is made, unless such income is excluded.
FOLLOWING MONTHS
Financial assistance is established for each month according to the situation on the last day of the previous month. Income, other earnings and benefits received on a weekly basis are multiplied by a factor of 4.333 for conversion to a monthly basis, if they apply to the entire month.
Payment of assistance must take account of any deductions for prior earnings (item 5.6).
Study of the request and notice of a decision
Assessment of eligibility begins on the date of receipt by the agent of the official and duly signed form.
To determine eligibility, the agent must contact the client. This contact may be by telephone. It allows the agent to obtain additional information from the client and to give him/her more information on the steps to take.
When assessing eligibility, the agent must make a decision as quickly as possible. A reasonable timeframe for doing so is 10 working days beginning when the documentation and information are provided.
Decisions by the agent must be:
Written;
Explained;
Disclosed to the persons involved.