Rules and duties towards applicants or third parties
- Income Security advisors shall collect information with due diligence and efficiency and make a decision within the prescribed period;
- Income Security advisors shall deal with each situation with complete objectivity;
- Income Security advisors shall treat their clients in a respectful, fair and courteous manner;
- Income Security advisors shall respect human dignity and recognize the importance of each individual in the performance of their duties;
- Income Security advisors shall maintain confidentiality and shall not disclose personal information collected in the performance of their duties;
- Income Security advisors shall clearly identify themselves to their clients and explain the purpose of their call when verifying information;
- Income Security advisors shall not share information with third parties without the beneficiary’s consent and shall disclose no confidential information whatsoever contained in these files.