Benefits may be paid retroactively in the event of an administrative error by Income Security in the payment of social assistance benefits, a special allowance, or following an administrative error by a third-party organization.
Following a request submitted by an Income Security client, benefits can also be paid retroactively after receipt of a document submitted late by the client. In this case, the retroactive adjustment may be granted, if applicable, only for the 90 days preceding the receipt of the new information. This period corresponds to the 90-day period the individual has to submit a review request. Thus, payments issued during the 90 days preceding the receipt of new information may, if applicable, be subject to a retroactive adjustment (refer to 14.2).
EXAMPLE
In September 2007, a client advised that he is diabetic. The advisor informed the client regarding the special allowance and asked him to provide a medical certificate, which he did not do until January 2008. This situation does not demonstrate inability to act earlier.
Given that there was a prior request, it will be possible to grant the special allowance retroactively for the months of November 2007, December 2007, and January 2008.