The Income Security is required to inform a person to whom a benefit is granted as comprehensively as possible to enable the person to understand the action taken in his or her case. This information must be personalized and correspond to the person’s particular situation
(also called notice of decision.)
- Obligation to inform the recipient of the following situations:
- when an unfavourable decision is given following a new medical examination to which a person must submit, a copy of the medical report produced on this occasion by the designated physician must be attached to the decision;
- when the Income Security receives information from a third person that affects benefits;
- when a sanction is applied;
- transmission of a decision following an application for last resort financial assistance.
2. Other specific information that has to be given to the recipient:
- the recipient’s rights and obligations;
- the measures, programs and services available under the Act;
- family allowances granted by the Régie des rentes du Québec;
- the national child benefit supplement granted by Revenue Canada;